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CONTROL DEPARTMENT MANAGER
Full Time Management Mercer Island, WA, US
$90,000.00 To $105,000.00 Annually
Job Summary
The Employer Control Department Manager will lead the Employer Control team within a third‑party administrator (TPA) serving single and multi‑employer union trust funds. This role is responsible for daily operations, compliance, and continuous process improvement. In addition to leadership and oversight responsibilities, this role is expected to maintain a working knowledge of departmental processes and actively perform operational work as needed. Key priorities include streamlining workflows, leveraging technology and automation, documenting SOPs, training staff, and establishing KPIs. Responsibilities include:
- Lead, manage, and supervise Employer Control department staff, including hiring, training, quality assurance, and regular performance evaluations.
- Develop, implement, and maintain control policies and procedures to ensure regulatory compliance, with clear documentation of SOPs.
- Monitor and analyze department processes to identify opportunities for improvement, and introduce automation or technology solutions for enhanced efficiency and accuracy.
- Ensure precise and timely processing of employer reports, remittances, payroll contributions, audits, and all related transactions, consistently meeting strict monthly deadlines.
- Collaborate cross‑functionally with all other departments including, but not limited to IT, Member Services, Client Services, and Trust Accounting to optimize workflows and drive organizational efficiency.
- Prepare and present detailed reports on department performance to senior management, including progress against established KPIs.
- Ensure all board meeting reports, deliverables, and supporting materials are completed accurately and provided to Account Executives within established deadlines to support client and board meeting requirements.
- Stay abreast of industry trends and regulatory changes to maintain compliance and keep the department competitive.
- Serve as the primary contact for escalated issues, proactively communicating and resolving concerns with clients, legal representatives, and auditors.
Qualifications
- Minimum of 5 years of experience in employee benefits administration, with at least 2 years in a supervisory or managerial capacity.
- Comprehensive knowledge of federal and state regulations governing employee benefits, including ERISA, COBRA, and HIPAA.
- Exceptional leadership and team management abilities across multiple locations across the country.
- Proven track record in process design, efficiency improvement, and implementing automation or technology solutions.
- Experience in setting, monitoring, and achieving KPIs and managing staff performance to measurable goals.
- Outstanding communication and follow‑up skills, with direct experience interacting with clients, attorneys, and auditors.
- Strong analytical and problem‑solving skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
Preferred Qualifications
- Certified Public Accountant (CPA) designation preferred, with demonstrated knowledge of pension, trust, payroll, or employer contribution accounting principles and financial reporting practices.
- Bachelor’s degree in business administration, finance, or related discipline.
- Relevant professional certifications such as Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP)
- Prior experience with third‑party administration (TPA) systems and processes.