Contract Sap Ptp Business AnalystProvider of end-to-end talent management solutions. Based in NE Ohio, Maverick Direct delivers solutions and resources that help our client link business and talent strategies to accelerate the realization of their vision, mission and goals. Maverick Direct helps clients cultivate greatness by designing, building, and attracting the targeted talent to accelerate their business.Our client, headquartered in Cleveland, Ohio, generates annual revenue of approximately $1.9 billion.Job DescriptionSAP PTP Business AnalystDescriptionWe are seeking an experienced hands-on SAP Business Analyst with a thorough knowledge of business flows for in-house Service, in-house Repair, and Field Service with a focus on PTP.
Strong diagnosis, trouble shooting, problem solving, and communication skills are required. Work independently and collaboratively to achieve objectives and assignments timely resolution.This job is located at our global corporate headquarters in Midtown Cleveland, Ohio.Job responsibilities include:Supporting remote location SAP user computer and business systems to include analyzing/troubleshooting, corrective actionsEnsure customer satisfaction by responding to incoming contacts via phone, e-mail, faxResolving defects via SAP configuration following internal guidelines and SDLC processesWeigh the impact of problems to end users and customers in order to assign an appropriate priority and resolution targetWork independently and collaboratively to achieve objectives and assignments timely resolutionUse ServiceNow software to record all contacts, actions, and statusQualificationsRequirements3+ years of practical experience with PTP problem solvingExperience with SAP ECC 6 is requiredSAP generalist, with focus on Order to Cash, and Procure to Pay in an SD environmentWorking knowledge of business and computer systems / softwareProven problem solving and clear communication skillsUse of proper English grammar, written and verbalProof of authorization to work in the United StatesPreferred:2+ year of 2nd Tier Support experience is preferredMicrosoft Office Suite knowledgeMulti-location, multi-state experienceLives in Northern Ohio4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experienceAdditional InformationSend resume and/or call for immediate consideration.Jim x208