Contract Review Glenn St

Contract Review AssociateLocation: LawrencePay Rate: $20.00 per hourPosition SummaryThe Contract Review Associate is responsible for reviewing customer purchase orders and related documentation while supporting customer communication in a fast-paced manufacturing environment. This role works closely with internal departments to ensure accurate order processing, timely updates, and high-quality customer service.Essential FunctionsReasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.Primary ResponsibilitiesProcess and enter incoming customer orders accurately and efficientlyRespond to customer phone calls and emails regarding order status and related inquiriesCoordinate with internal departments to resolve customer questions, concerns, and issuesPrepare customs documentation for international shipmentsTrack in-house customer orders and prepare inventory reports as requiredSupport daily operations within a busy customer service environmentPerform additional duties as assignedPosition CompetenciesAccountability and ownership of responsibilitiesActive listening and clear communicationConfidence and professionalism when handling inquiries or concernsStrong written and verbal communication skillsConflict resolution and problem-solving abilityCustomer-focused mindset with empathy and professionalismEthical conduct with high standards of honesty and integrityFriendly, approachable demeanorStrong interpersonal and relationship-building skillsOrganization and attention to detailEffective time management and prioritizationSelf-motivation and initiativeReliability and dependabilityPersistence in resolving issues and completing tasksEducation & ExperienceEducation: High School Diploma or GED (required)Experience: Minimum of 2+ years of related experienceWork EnvironmentFast-paced manufacturing and customer service settingFrequent communication with customers and internal teamsOffice-based work with regular use of phone and computer systems