Contract Business Analyst – Sales & CRM SystemsThe Business Analyst will work with all members of the Sales Systems Administration team to implement and support projects and systems for all Global Distribution personnel at Client Vance. The primary focus of this position is the administration, enhancement, and support of Sales and CRM systems.
Responsibilities include, but are not limited to:Performing detailed business and data analysisDocumenting business and functional requirementsDeveloping end user documentationWriting and executing test plans and casesAnswering user questionsResolving system issues/problems in a timely mannerThe individual must be motivated, well organized, be sensitive to project and production deadlines, have a quick learning ability and be able to work both independently and in a team environment. They should have a demonstrated ability to work well under pressure and to handle multiple tasks at one time.Primary Responsibilities:Work closely with other members of the team to perform data analysis, solutions design, testing, and release management across multiple systemsComply with Sarbanes-Oxley and other regulatory requirements including user access and maintenance of key records.Assist team members in evaluating and implementing vendor tools and processes.Ability to work with non-technical end users to interpret and document user requirements and develop functional specificationsParticipate in meetings with technical groups to ensure that all design questions (e.g., application security, data feeds, etc.) are addressed through the business analysis processEnsure the timely and accurate processing of internal client requests. This includes maintaining standard Application support documentation and supporting the production response teamDevelops a "partnering" relationship with clients through continuous business education.Serves as subject matter expert process, and/or operational proxy for end users in targeted areas of focusManage operationally focused projects (e.g., non-political, data/workflow oriented)Participates in other Global Distribution support responsibilities as assignedDevelops and execute test plans and test cases.Job Requirements:Ability to communicate clearly in writing and orallyKnowledge of software development and the system implementation life cycleKnowledge of client-server, database, system design, and technical architecture conceptsBasic understanding of data modelingStrong direct database SQL query/analysis abilitiesStrong problem solving skills7+ years demonstrated experience with writing business user requirements and functional specificationsKnowledge of Salesforce CRM systemKnowledge of Transfer Agency data, processing, and sales reporting/feedsExperience with SS&C/DST SalesConnect service a plusFinancial Services industry knowledge preferredKnowledge of Business Intelligence Tools a plusKnowledge of JIRA agile development software a plusBachelor's degree or equivalent business experience