Taking ownership of strategic client accounts, the full-time Continuous Improvement Lead Consultant will provide white glove support, perform project coordination, and lead continuous improvement initiatives for the Genesys Cloud platform in a remote environment. Key responsibilities Provide high-level support for strategic clients and lead continuous improvement initiatives on the Genesys Cloud platform Perform project coordination duties utilizing engineering and AI resources to enhance client solutions Conduct in-depth analysis of complex technical and business issues to solve high-profile problems for clients Required qualifications 1+ year of experience with Genesys Cloud CX (Purecloud) technology Genesys Cloud CX certification is a plus Knowledge of telephony architecture and Genesys Cloud CX dependencies Experience in delivering business operations and customer experience initiatives Understanding of best practices for a service organization
Continuous Improvement Consultant in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.