The James Patient Access Services scheduling intake center at The Ohio State University Wexner Medical Center seeks a Workforce Management Analyst to optimize call volume forecasting, staffing, and adherence in a high-volume oncology scheduling environment.
You will be the primary administrator of NICE CXone and a workforce management platform, delivering real-time dashboards, intraday adjustments, and data-driven recommendations to leaders.
#J-18808-LjbffrContact Center Workforce Optimization Analyst in columbus at Unknown Company
This position is listed as full time and onsite.