Supporting a dynamic Contact Center team, the full-time Contact Center Team Lead will manage escalated inquiries, mentor specialists, and actively participate in patient support activities while working remotely. Key responsibilities Serve as a subject matter expert on contact center systems and workflows, providing real-time guidance to specialists Handle escalated calls and complex inquiries, collaborating with supervisors to ensure quality service delivery Monitor performance metrics and assist in onboarding and training initiatives to enhance team effectiveness Required qualifications Associate's degree required; bachelor's degree in business, healthcare, or related field preferred Minimum of 2-3 years of experience in a healthcare contact center or high-volume customer service environment Prior experience as a senior agent, team lead, or mentor preferred Proficiency with contact center technologies and Microsoft Office applications Deep understanding of patient billing and insurance processes
Contact Center Team Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.