Contact Center Specialist

To deliver exceptional patient care, the full-time remote Nevada Contact Center Referral Specialist I will establish collaborative relationships with patients and caregivers, manage referral processing, and ensure compliance with insurance requirements. Key responsibilities Effectively identify and resolve patient, provider, and staff requests related to referrals and scheduling Act as a liaison between hospitals, physicians, and patients to facilitate insurance authorization for procedures Document complete referral information and follow up with patients through various communication methods Required qualifications Demonstrated experience using multiple business software applications and insurance web portals Prior experience in healthcare settings Strong experience working with medical referrals Experience with electronic medical records (EMR), preferably EPIC Associate degree or higher is preferred