## Contact Center SpecialistApplylocations: Brookings, SD (East)time type: Part timeposted on: Posted Yesterdayjob requisition id: R- **Job Description:**This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformance with policy, procedures, and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics.**Qualifications:** This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team. This person must have proven customer service, judgment, and organizational skills and must possess excellent computer skills. This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.**Principal Responsibilities:*** Respond to customer phone inquiries regarding a full range of customer transactions and banking products, services, and online banking.* Ensure customer confidentiality.* Seek opportunities to retain, expand, and attract customer relationships. Assess customer needs and make recommendations regarding options available.* Adhere to established policies and procedures regarding appropriate resolution of customer complaints.* Demonstrate effective decision making in determining corrections, fee waivers, and refunds, and in appropriate methods/solutions to meeting customers’ needs.* Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center.* Be responsible for promoting the bank’s philosophy of excellent customer service.* Attend all meetings and any other required meetings and/or developmental training deemed necessary by the Call Center Supervisor.* Act in accordance with FBT policies and procedures as set forth in the employee handbook.* Adhere to compliance procedures and participate in required compliance training.**Compensation Grade**Hourly Grade 4
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