An established industry player is seeking a Contact Center Solutions Analyst with expertise in telephony management and Five9 experience. In this pivotal role, you will assist in managing contact center software technologies, oversee the IVR structure, and document telephony processes for various business units. Your troubleshooting skills will be essential in resolving issues faced by users and supervisors, while your ability to create and implement campaigns will drive business needs. Join a dynamic team where your contributions will enhance the efficiency of the contact center operations and leverage automation for improved performance.
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Contact Center Solutions Analyst | IVR & Automation in Location not specified at Unknown Company
This position is listed as full time and onsite.