Job TitleResponsibilities:5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.Experience integrating these chatbots on web/.com site and then API gateway integrationsOrchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG8+ years of hands on technical experience in Contact Center & CX platforms8+ years of experience with cloud technologies / infrastructure (AWS)Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveriesDrive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.