Contact Center Service Advocate

Providing exceptional customer service in a remote setting, the full-time Contact Center Service Advocate I will efficiently manage patient appointment scheduling, handle inbound and outbound calls, and ensure a positive patient experience. Key responsibilities Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments Provide courteous service to patients, addressing their inquiries and concerns Accurately enter patient information and appointment details into the scheduling system Required qualifications High School diploma or equivalent required; some undergraduate education preferred 1 year of customer service experience, preferably in a call center environment Experience with EMR (Electronic Medical Record) documentation preferred Proficient PC skills, including basic Microsoft Excel skills Ability to multitask, prioritize, and manage time effectively