Leading discovery sessions and translating complex business needs, the full-time remote Enterprise Contact Center and Communications Senior Specialist will design customer interaction journeys, implement AI-driven tools, and serve as a Subject Matter Expert throughout the project lifecycle. Key responsibilities Lead discovery sessions to capture functional, technical, and operational requirements Translate business needs into detailed solution specifications and design architectural documents Oversee the deployment and optimization of AI-driven tools to enhance efficiency and customer experience Required qualifications High School diploma equivalency with 2 years of experience, or Associate's/Bachelor's degree with 1 year of experience, or 5 years of relevant experience 2 years of leadership or management experience preferred Proficiency in Genesys Cloud features and experience with Spoke and Twilio platforms Demonstrated experience leading large efforts and product lifecycles Experience in stakeholder management and negotiating technical solutions
Contact Center Senior Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.