Contact Center Representative - Work From Home

Overview Remote position within AWL's Contact Center Team. You will serve as a concierge for insurance agents, connecting interested consumers with ready-to-assist agents. No insurance license is required because you are not selling. Responsibilities Engage in inbound and outbound calls with consumers looking to compare insurance rates; ask qualifying questions to match them with the best insurance agent for their needs. Complete follow-up calls to ensure the consumer's needs were met; record information about the experience and help connect them with the right agent. Maintain frequent communication with leadership and participate in daily team chat updates. Qualifications Superior verbal communication skills; energetic, easy to understand, and capable of taking charge of conversations. Comfortable defusing escalated situations; courteous and patient. Competent computer skills; receptive to coaching. Strong written communication skills (spelling, grammar, punctuation); multitasking ability; punctual and dependable. Excited to contribute ideas and be part of a supportive team. What you will need USB headset, mouse, and webcam High-speed internet (at least 50 Mbps download) Cat 6 Ethernet cable Quiet, background-free environment Updated laptop/PC capable of supporting Microsoft Office and Teams (AWL provides login credentials) Ability to work from a personal home workspace in Texas Training and Schedule Two weeks of virtual training. A personal computer with a webcam is required for the first two days of training. AWL will provide a laptop. Attending training and meeting connectivity requirements is essential to successfully complete training. Schedule: Part-time with a set schedule. Minimum 20 hours per week. Hours of operation: 7:00–20:30 (Mon–Fri), 9:00–18:00 (Sat), 11:00–18:00 (Sun). #J-18808-Ljbffr