Contact Center Representative

To support a growing practice, the full-time Patient Contact Center Representative will manage patient scheduling through incoming and outgoing calls, ensuring a high level of customer service in a remote environment. Key responsibilities Schedule appointments for various clinic services and manage inbound and outbound calls to assist patients Maintain compliance with federal and state laws while verifying patient data and insurance information Meet performance metrics for call handling and appointment scheduling to enhance the patient experience Required qualifications High School Graduate or Equivalent 1+ years of experience in healthcare preferred Previous customer service experience Call center experience preferred Proficiency in computer programs such as Email, PowerPoint, Excel, and Word