To support the IHA Scheduling Team, the full-time Contact Center Representative will manage inbound and outbound calls to schedule health assessment visits, ensuring excellent customer service in a remote work environment. Key Responsibilities: Answering or making calls to members to book appointments for no-cost In-home Health Assessments Addressing customer needs, complaints, or service issues while providing efficient and accurate responses Building lasting relationships with customers and team members based on trust and reliability Required Qualifications: Minimum of 2 years of call center experience in a target-driven environment Experience in outbound sales processes is a plus Proficiency in various software and data entry, including MS Office Ability to type at least 40 WPM; 60 WPM preferred Must have a Windows 11 Pro laptop or desktop with video-calling capabilities and a high-speed internet connection
Contact Center Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.