Providing primary support for employee inquiries, the full-time HR Contact Center Representative will resolve issues through inbound calls and chats while working remotely from 10:30 AM to 7 PM CST. Key responsibilities Resolve employee inquiries and issues using contact center procedures and knowledge management systems Document all inquiries in the contact center case management application Identify and suggest improvements for frequent employee issues and processes Required qualifications High School Diploma/GED required Associate's Degree or equivalent in HR or related field preferred 1 year or more experience with case management systems preferred 1 year or more experience in HR, call center, or related field preferred Bi-lingual in Spanish preferred
Contact Center Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.