MCI Careers seeks a Contact Center Representative to deliver high-quality customer support for leading brands in a fast-paced, metrics-driven environment. You’ll handle inbound and outbound contacts via phone, chat, and email, resolve issues, provide product and service information, and identify upsell or cross-sell opportunities. You’ll use CRM and contact center tools to document interactions, follow scripts and compliance standards, and meet performance targets.
MCI offers paid training, coaching, advancement opportunities, and exposure to innovative CX and digital solutions within a performance-focused, team-oriented culture.
Contact Center Representative in las cruces at Unknown Company
This position is listed as full time and onsite.