Responsible for administering, configuring, supporting, and optimizing enterprise contact center platforms, the full-time Contact Center Platform Specialist will work remotely to ensure platform stability, user support, and client implementations while collaborating with various teams for continuous improvement. Key responsibilities Administer and configure contact center platforms, managing user roles, permissions, and workflows Provide day-to-day production support, troubleshoot platform issues, and monitor platform health Participate in client implementations, supporting solution design, configuration, and go-live processes Required qualifications Minimum of 3 years of experience with enterprise contact center or CCaaS technologies; 4-6+ years preferred Experience with platforms such as NICE CXone, Genesys Cloud, or similar solutions Proven ability to troubleshoot production issues and support contact center implementations Experience with CRM/contact center integrations and APIs preferred Relevant certifications in contact center or CCaaS platforms are a plus
Contact Center Platform Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.