Contact Center Operations Representative

To support member engagement, the part-time Contact Center Operations Representative will provide effective communication and troubleshooting over the phone while maintaining high service standards and deepening member relationships. Key responsibilities Maintain high service level standards by meeting or exceeding service metrics and utilizing the TMA model of AIDINC Demonstrate quality decision-making skills to create solutions that meet member needs while managing risk Proactively identify member friction points and contribute to continuous improvement ideas to enhance member and employee experiences Required qualifications High School Diploma or equivalent required Minimum of two years customer service experience, preferably in a contact center environment Proficient knowledge of MS Office programs including Outlook, Word, and Excel Bilingual abilities, including the ability to read, write, and speak Spanish fluently, are preferred Ability to adapt to a high-stress, fast-paced environment