Travis Credit Union in Vacaville seeks a dynamic Contact Center Manager to lead a 15–18 member team, coach for performance, and align daily operations with service standards. This on-site role emphasizes data-driven decision making and cross-functional collaboration to deliver exceptional member experiences.
You will guide workforce planning, monitor KPIs (SLA, AHT, FCR), and develop leaders while adhering to regulatory requirements.
#J-18808-LjbffrContact Center Operations Leader - Data-Driven Coach in vacaville at Unknown Company
This position is listed as full time and onsite.