Empower AI is seeking a Contact Center Knowledge Manager to support a federal civilian customer. The role focuses on maintaining KM processes, content analysis, data capture, portal operations and data warehousing within a dynamic contact center environment.
You will develop SOPs, design KM training programs for staff, and ensure seamless integration with CRM tools such as Salesforce and KM IT systems. Strong technical writing and data analysis, plus proactive risk mitigation, are essential.
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