Spectrum is seeking a Workforce Management Analyst to analyze call volume trends, develop forecasts, and generate staffing schedules for our contact centers. You will work with cross-functional teams to align demand with agent supply and support service level goals. Strong Excel/Access skills and experience with WFM tools are required.
Join a team that values data-driven decisions and continuous improvement, with opportunities to influence scheduling and operations across multiple sites.
#J-18808-LjbffrContact Center Forecasting & Scheduling Analyst in natural bridge junction at Unknown Company
This position is listed as full time and onsite.