Contact Center Executive (Fully Remote)

• Engage with clients and callers professionally to deliver high-standard customer service.
• Manage bookings, amendments, special requests, and cancellations across channels.
• Meet defined SLAs and KPIs while adapting to changing priorities.

Requirements:

• Strong customer-service orientation with excellent active listening skills.
• Professional proficiency in English, both spoken and written.
• Attractive benefits package and multicultural work environment.
• Exposure to international clients and travel-industry partners.
• Career development opportunities locally and internationally.

About the role:

• Support clients and suppliers in a fast-paced international travel environment.
• Handle customer inquiries, bookings, and supplier coordination.

Partner Company

The partner company operates within the global travel technology and services industry, providing customer support for travel bookings and supplier coordination. It offers a multicultural, inclusive work environment with opportunities for career development.