Contact Center Engineer / Analyst – Amazon Connect- Only W2 (Orange County)

Work Authorization: GC, GC EAD / H4 EAD / L2S / J2 EAD / TN / E3, USC (Any Visa Except H1B and OPT)

Below is the Job Summary

Job Role/Title: - Contact Center Engineer / Analyst – Amazon Connect

Contract- 24Months

Location: Orange, Connecticut (Primarily Onsite)

Job Description:

We are seeking an experienced Contact Center Engineer/Analyst with expertise in Amazon Connect, CCaaS, and AWS integrations to support contact center transformation and ongoing operations.

Key Responsibilities:

• Configure, maintain, and enhance Amazon Connect.
• Troubleshoot contact center issues and provide production support.
• Gather and document business and technical requirements.
• Support AWS and enterprise application integrations.
• Coordinate testing, deployment, and platform enhancements.
• Monitor platform performance and recommend improvements.
• Collaborate with business and IT teams to ensure service quality.

Required Skills:

• Amazon Connect / CCaaS
• Contact Center Operations and Support
• AWS and Integration Experience

Preferred Skills:

• Utilities Industry Experience
• Salesforce
• Conversational AI / IVR

Education: Bachelor's degree in computer science, Engineering, Information Systems, or a related field.