Company Overview
A regional bank headquartered in New Jersey provides personal and business banking services, including management services and digital banking. They are seeking a Contact Center Director to lead their customer experience and service delivery operations.
Job Responsibilities
- Provide overall leadership and direction for the Contact Center.
- Establish and manage service level, quality, and customer satisfaction goals.
- Lead workforce planning, staffing, budgeting, and performance management activities.
- Drive process improvements, automation, and digital adoption initiatives.
- Partner with business lines to ensure effective support for products, services, and customer needs.
- Manage regulatory, compliance, audit, and risk-related responsibilities.
- Develop and mentor managers and supervisors while building a high-performance culture.
Qualifications
- 10-15 years of experience in a relevant field.
- Experience in leadership roles within contact center operations.
Compensation
Pay Rate: $45 - $50/hr, DOE
#J-18808-LjbffrContact Center Director / Senior Leader in woodbridge township at Unknown Company
This position is listed as full time and onsite.