Contact Center Data AnalystThis position is not eligible for employer sponsorship.To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.This position is local to our corporate campus located in Phoenix, AZ and is ineligible for fully remote work.As a Data Analyst, team members will be responsible for evaluating and improving U-Haul's products and services.
You will be interacting with multi-disciplinary teams of Data Scientists, Engineers and Business Experts and will bring big data analytics and scientific rigor to the team. This process involves understanding complex business functions, creating new solutions, analyzing structured and unstructured data, forming descriptive analysis and dashboards, and developing models for inference and prediction. You are expected to embrace new technologies and deliver smart solutions and services, collaborate with teams, share their knowledge, and collectively grow capability, skills, and knowledge in the team.Responsibilities:Engineering tables and jobs using Spark SQL and Python to meet analysis and reporting needsCreating interactive and drill-down dashboards to deliver key trends and insights to stakeholdersWorking with leaders and domain experts to identify business needs, create an analysis plan, identify deliverables, and communicate key insightsDesigning and implementing the data science model appropriate to the business challenge (classification, regression, unsupervised learning, recommendation systems, sentiment analysis, neural network, etc.)Communicating complex technical concepts to stakeholders with confidence and integrityWorking with business stakeholders to determine metrics for evaluating the modelsWorking with data engineers to create datasets for insight and predictionBuilding data visualizations, reports, and presentationsRapidly learning and implementing new technologies and toolsProvide leadership to help shape our data initiatives across U-HaulPotential to share and teach skills around advanced data analytics and data evaluationHandling a variety of responsibilities under pressure and functioning independentlyRelevant tasks:Formulate mathematical or simulation models of problems, relating constants and variables, restrictions, alternatives, conflicting objectives, and their numerical parameters.Perform validation and testing of models to ensure adequacy, and reformulate models, as necessary.Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.Present the results of mathematical modeling and data analysis to management or other end users.Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.Analyze information obtained from management to conceptualize and define operational problems.Study and analyze information about alternative courses of action to determine which plan will offer the best outcomes.Prepare management reports defining and evaluating problems and recommending solutions.Define data requirements, gather and validate information, apply judgment and statistical tests.Observe the current system in operation and gather and analyze information about each of the component problems, using a variety of sources.Breakdown systems into their components, assign numerical values to each component, and examine the mathematical relationships between them.Design, conduct, and evaluate experimental operational models in cases where models cannot be developed from existing data.Educate staff in the use of mathematical models.Specify manipulative or computational methods to be applied to models.Develop and apply time and cost networks to plan, control, and review large projects.Develop business methods and procedures, including accounting systems, file systems, logistics systems, and production schedules.Qualifications:Master's degree from an accredited college/university in Business Analytics, Computer Science, Statistics, Mathematics, Engineering, or related fields, with 3 years of relevant experienceProven experience in SQL and PythonProven experience in Power BI and DatabricksProven experience processing and analyzing structured and unstructured dataExposure to and familiarity with common statistical and machine learning techniques.Substantial depth in one or more of the above techniques with past industry projects and/or academic research.The ability to communicate and present both orally and in writing, and comfortability with ambiguity and changeHigh degree of drive, energy, self-confidence, commitment, and flexibilityU - Haul Offers:Medical insurancePrescription drug plansDental & Vision plan with hearing care discountsOnsite medical clinic for team members and eligible family membersNew indoor fitness gym (Midtown Phoenix campus)Get Fit Gym Reimbursement ProgramRegistered Dietitian ProgramWeightWatchers®CVS Virtual CareU-Haul Kids Program24-Hour Nurse LineWellness Program (Healthier You initiatives & challenges)Mindset App ReimbursementPet Insurance & Wellness plansCareer stabilityOpportunities for advancementValuable on-the-job trainingTuition Reimbursement ProgramFree online courses for personal and professional development at U-Haul University®401(k) Savings PlanEmployee Stock Ownership Plan (ESOP)Company-paid life insuranceVoluntary life insurance optionsShort-Term and Long-Term DisabilityCritical Illness, Accident & Hospital Indemnity plansBusiness & business travel insuranceMetLaw Legal ProgramMetLife Auto & Home InsuranceLifeLock Identity Theft ProtectionDave Ramsey's SmartDollar® Financial Wellness ProgramU-Haul Federal Credit UnionPaid holidays, vacation, and sick timeYou Matter Employee Assistance Program (EAP)Discounts on cell phone plans, hotels, computers, vehicles & moreCommunity involvement & volunteer opportunitiesU-Haul Mothers Program (Paid maternity leave)U-Haul is an equal opportunity employer.
All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.