Seeking a full-time Contact Center Call Routing Engineer who will design and support complex call routing solutions using Avaya, Cisco, and Five9 technologies while working remotely. Key responsibilities Design and support complex contact center solutions and call routing across multiple technologies Engineer fault-resilient multi-vendor solutions with integrations across various platforms Collaborate with enterprise technology functions to enhance alignment, efficiency, and cost optimization Required qualifications 3 - 5+ years of experience in designing and implementing complex call routing with AT&T's ITPF/Route-it application Strong understanding of complex contact center business requirements and solution design Working knowledge of call routing, IVR, CMS, and overall contact center functionality, particularly with Avaya CM 5+ years of experience in designing and operating contact center workflows and call flows 3+ years of experience integrating with Five9 or other public cloud contact center systems
Contact Center Call Routing Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.