UCSF Health is seeking an experienced Business Analyst to support the Contact Center and Access Shared Services operations in Brisbane. The role requires independent work, data-driven decision making, and effective communication of analysis to management.
The analyst will forecast demand, advise staffing adjustments, monitor performance metrics, and develop dashboards using Epic, Genesys, and other BI tools. On-site work in Brisbane is required as needed.
#J-18808-LjbffrContact Center Analytics & Workforce Planner in brisbane at Unknown Company
This position is listed as full time and onsite.