As a full-time remote Contact Center Agent I, the candidate will manage incoming calls to assist customers with claim-related inquiries, accurately document information, and deliver exceptional customer service to ensure a smooth claims process. Key responsibilities Receive and enter initial Notice of Loss information, ensuring accuracy in system entries Maintain high customer satisfaction by providing helpful assistance and educating callers on claims processes Act as the primary liaison with callers, directing inquiries to appropriate resources and documenting details professionally Required qualifications High school diploma or equivalent with experience in MS Office Suite, including Excel and Word Customer service experience or equivalent education and experience preferred Able to work effectively in a team environment and independently Proficient in managing multiple clients and systems in a fast-paced environment Competent typing skills and PC literacy, including Microsoft Office products