Contact Center Agent

Providing efficient and courteous consumer service in a fully remote capacity, the full-time Contact Center Agent will address inquiries and resolve non-clinical issues through various contact center technologies while fostering positive relationships with customers and internal staff. Key responsibilities Receives and addresses consumer inquiries, resolving non-clinical issues and complaints while building effective relationships Demonstrates empathy and active listening to ensure consumer needs are understood and addressed Operates within contact center standards, sharing best practices and identifying improvement opportunities to enhance the consumer experience Required qualifications High School Diploma or equivalent required; Bachelor's Degree in Communications, English, Public Relations, or related field preferred Minimum of one year of customer service experience, preferably in a healthcare setting Proficiency in PC skills, including Microsoft Office Bilingual skills may be required based on operational needs