Contact Center Agent I (Fully Remote)

• Act as the first point of contact for Credit Union employees and members via incoming calls.
• Apply product knowledge to resolve inquiries and maintain a professional, calm presence.
• Work toward performance targets and career advancement milestones.

Qualifications:

• High school diploma or equivalent; post-secondary education desirable.
• Strong customer service skills and clear verbal/written communication in English.
• Basic computer proficiency in Word, Excel, and Outlook.
• Pay rate of $18.96 per hour plus performance bonus, shift and language differentials.
• Comprehensive benefits include medical, dental, vision, PTO, 401(k), and more.
• Remote-first culture with flexible time off and wellness support.

Velera

Velera is a payments credit union service organization and integrated fintech solutions provider serving more than 4,000 financial institutions across North America. The company fosters a remote-first, inclusive culture guided by a people-helping-people philosophy.