Act as the first point of contact for Credit Union employees and members via incoming calls. Apply product knowledge to resolve inquiries and maintain a professional, calm presence. Work toward performance targets and career advancement milestones. Qualifications: High school diploma or equivalent; post-secondary education desirable. Strong customer service skills and clear verbal/written communication in English. Basic computer proficiency in Word, Excel, and Outlook. Pay rate of $18.96 per hour plus performance bonus, shift and language differentials. Comprehensive benefits include medical, dental, vision, PTO, 401(k), and more. Remote-first culture with flexible time off and wellness support. Velera Velera is a payments credit union service organization and integrated fintech solutions provider serving more than 4,000 financial institutions across North America. The company fosters a remote-first, inclusive culture guided by a people-helping-people philosophy. #J-18808-Ljbffr
Contact Center Agent I (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.