Processing activations and cancellations of mechanical service contracts, the full-time Contact Center Administrator will provide exceptional customer service while collaborating with field stores and support teams, with the opportunity to work remotely. Key responsibilities Process activations and cancellations of service contracts and maintenance agreements Reconcile store bank statements and process inter-company billing for field stores Research customer inquiries regarding contract activations and make necessary corrections Required qualifications High school graduate or equivalent, 18 years or older Basic accounting knowledge or a willingness to learn Experience using Excel for data entry, tracking, and reporting Strong organizational skills and the ability to manage multiple priorities Positive, team-oriented attitude with a commitment to customer service