Consumer Support Survey Participant

To support research on administrative hurdles faced by consumers, the contract Consumer Support Survey Participant will complete an independent eight-question survey remotely, providing insights on observed issues and their associated costs. Key responsibilities Complete an eight-question written survey about consumer administrative problems Describe a recent, anonymous example of a recurring issue observed in consumer interactions Estimate the time, financial cost, and frequency of current workarounds related to administrative tasks Required qualifications Recent professional or volunteer experience assisting consumers with administrative tasks Ability to clearly distinguish between observed facts and estimates Comfortable providing detailed written responses independently Commitment to maintaining consumer privacy by omitting identifying details