Delivering an unparalleled customer experience, the full-time Consumer Services Specialist will handle inbound service center calls, resolve banking inquiries, and cross-sell products while working remotely. Key responsibilities Interact with customers over the phone to answer banking-related questions and resolve issues Participate in ongoing training and skill development through various learning methods Meet performance metrics related to call quality, talk time, and cross-sale success Required qualifications High School Diploma or equivalent 1-2 years of customer service or related experience Knowledge of basic banking products, including checking and credit card accounts Ability to manage multiple computer systems to access client information Basic understanding of privacy regulations and customer authentication processes
Consumer Services Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.