- Maintain and execute customer communications throughout the customer lifecycle and across all channels in partnership with Marketing, Agency, Digital and Legal teams
- Support communication strategy design and implementation for ad hoc projects across all customer channels, including new product development and delivery
- Manage all portfolio marketing assets and related inventory, including benefits guides and plastics
- Design and maintain the Value customer communication strategy, with periodic updates informed by customer behavior and research insights
- Work with Marketing, Creative Agency and Legal teams to align marketing assets with product positioning and business controls
- Drive customer understanding and reinforcement of product value and benefits for Diamond Preferred, Simplicity and Secured credit cards
Requirements
- 6–10 years of related experience
- Bachelor’s degree in economics, finance, accounting, engineering, mathematics, statistics, business, computer science or a related quantitative discipline
- Project management and time-management skills, with the ability to manage multiple projects simultaneously
- Strong creativity and sense of curiosity; self-motivated
- Influencing skills and ability to work across multiple teams, functions and businesses
- Strong written and verbal communication skills
Core Competencies
Demonstrates expertise in customer communication strategy design and implementation, with a strong focus on managing marketing assets and aligning them with product positioning. Proven ability to influence cross-functional teams and manage multiple projects effectively.
Highest-signal resume keywords
- Customer Communication Strategy
- Project Management
- Cross-Functional Collaboration
- Written Communication
- Creativity
Hard Skills
- Portfolio Management
- Data Analysis
- Marketing Asset Management
- Product Development
- Quantitative Analysis
Soft Skills
- Time Management
- Influencing Skills
- Self-Motivation
- Curiosity
Industry Keywords
- Customer Lifecycle
- Marketing Strategy
- Behavioral Insights
- Product Positioning
- Business Controls
Consumer Product Sales Lead Analyst – Vice President in il at Unknown Company
This position is listed as full time and onsite.