Resolving consumer inquiries accurately and promptly, the part-time Consumer Experience Specialist Colorado will adhere to established workflows and maintain thorough knowledge of educational materials while working fully remote. Key responsibilities Resolve consumer inquiries and document interactions in relevant technology systems Initiate insurance eligibility and manage scheduling to maximize resource utilization Achieve individual performance objectives related to quality assurance and productivity Required qualifications High School diploma or equivalent required; Associate degree preferred 1+ year of prior experience in a call center or customer service environment required Ability to articulate the mission of the organization and demonstrate a commitment to customer service Proficiency in Microsoft Office Suite and basic keyboard typing skills Bilingual in Spanish preferred; knowledge of medical terminology preferred