Consumer Experience Representative

To enhance patient healthcare experiences, the full-time remote Consumer Experience Representative will coordinate and process inbound and outbound calls, providing quality customer service and accurate information to internal and external customers. Key responsibilities Efficiently process a high volume of incoming and outgoing calls while providing information and responding to requests in a professional manner Maintain accurate documentation and timely information for physician referrals and class/event schedules, entering data into the database as needed Complete scheduling and referral functionalities for patients and staff, following detailed instructions and maintaining confidentiality Required qualifications High school diploma/GED or equivalent working knowledge One to two years of experience in a telephone/customer service environment, preferably in a call center or switchboard setting Basic computer skills and familiarity with computer keyboards Ability to prioritize tasks and make sound decisions in a fast-paced environment Experience working cohesively in a team environment and mentoring peers