Consumer Digital Team Lead

Job Description

Insight Global is seeking a Consumer Digital Team Lead for a top banking client. This individual will act as a subject matter expert supporting consumer digital banking operations and client care activities. The ideal candidate will have strong experience in deposit operations, treasury management, loan servicing, or consumer banking products while providing exceptional client support. This person will partner closely with leadership to oversee workflow distribution, support team development, ensure service-level compliance, and drive operational excellence. The role offers an opportunity to influence strategic initiatives, assist with process improvements, participate in technology enhancement projects, and serve as a key resource for both clients and internal team members within a fast-paced banking environment.

Skills and Requirements

• 5+ years of experience in Consumer Digital, Branch Banking Operations, Treasury Management Services, or related banking fields
• High School Diploma required
• 2+ years supervisory experience
• Intermediate to advanced knowledge of banking operations
• Deposit operations
• New account opening
• Loan administration
• Treasury management products and services
• Strong written and verbal communication skills
• Advanced business, legal, and technical writing abilities
• Proficiency with Microsoft Office Suite
• Strong problem-solving and root-cause analysis skills
• Experience providing high-level customer service in financial services environments
• Bachelor's Degree in a related field
• Previous leadership or team lead experience
• Sales and service experience with business deposits or treasury management products
• Experience with quality assurance scorecards and performance reviews
• Experience supporting change management initiatives
• Experience evaluating and developing technology solutions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to