Job TitleServe as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries and complaints. The hourly rate for this role is $24.56.AccountabilitiesProvide outstanding service to and engage professionally with consumers and other company contactsLiaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B.
Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement productsEnter case data into the relevant databasePossess a constant working knowledge of company products sold world-wideResponsibilitiesProvide high quality customer service to consumers and health care professionals.Maintain professionalism and represent Brands with honor and respectEffectively multi-task while handling consumer contacts – have the ability to listen and electronically capture consumer comments simultaneouslyManage large amount of inbound contactsIdentify consumers' needs, clarify information, research issues and provide solutions effectively and in a timely fashionServe as a Brand Advocate to our consumersDemonstrate excellent language and communication skills both by voice and in writingFollows the Medical Affairs record retention system.Follow Good Documentation Practices.Maintain high quality standards for data entry and database coding.Maintain a high level of product knowledge.Attend pertinent department meetings.Provide complaints and inquiries analysis as necessary.Perform other duties as required.QualificationsRequires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience.Customer Service experience, preferred