Consumer Care Representative (Customer Service)The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor.
In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.Benefits include 11 paid holidays, 401(k), 401(k) matching, AD&D insurance, dental insurance, disability insurance, employee assistance program, flexible schedule, health insurance, life insurance, paid sick time, paid time off, paid training, referral program, and vision insurance.This is an in-office opportunity located at 4273 Volunteer Road Geneseo, NY 14454.Total compensation, including fringe benefits, is $21.43 - $22.68 per hour.
Base pay is $17.20 - $17.75 per hour, with a health and welfare fringe benefit of $4.23 - $4.93 per hour. There is also monthly bonus potential.Schedule is Monday to Friday.Qualifications include a high school diploma or GED, reading and typing skills, working knowledge of modern office procedures, methods, and computer equipment, excellent communication skills, principles and practices of customer service, good organizational skills and attention to detail, ability to comply with rules, regulations, laws and methods as related to debt collection, work independently in the absence of immediate supervision, ability to handle and resolve recurring problems, successfully complete and pass the FDCPA test, and be approved to work on the contract, per the client's requirements, state licensing and background check procedure.