Consumer Access Specialist

To support patient experience initiatives, the full-time remote Consumer Access Specialist will resolve consumer inquiries, manage insurance eligibility processes, and maintain accurate consumer records while adhering to established workflows and performance objectives. Key responsibilities Resolve consumer inquiries accurately and promptly while documenting all interactions in relevant technology systems Initiate insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement Adhere to established workflows and departmental protocols to maintain accurate demographics and insurance information Required qualifications High School diploma or equivalent 1+ year of prior experience in a call center or customer service environment Strong technological aptitude to master multiple programs and technologies, including CRM and electronic health records Demonstrated personal commitment to providing excellent customer service Bilingual in Spanish is preferred