We are seeking a full-time Consultation Specialist to join our team remotely. We are interested in attorneys, former attorneys, law school graduates, and anyone with a demonstrated interest in criminal law, with or without experience. This is a sales position, so prior sales experience is especially helpful, including retail, as a server, or in a call center. Pay is commensurate with experience and location. This is a REMOTE position.
Responsibilities
- Conduct consultations with potential new clients via telephone and Zoom.
- Managing and utilizing our intake software, which is Lead Docket.
- Familiarize yourself with the lead case details and criminal history.
- Understanding pricing structures, including upcharges, payment plans, and bundled service options.
- Processing payments and ensuring proper documentation of financial agreements.
- Communicating with leads about case fundamentals, law enforcement involvement, consultations, and pricing.
- Maintaining contact with pending leads.
- Meeting daily lead consultation targets.
- Revising and improving the intake process.
- Working closely with the team of Intake Specialists, including meeting daily to review new policies, workflows, and priorities.
Qualifications
- Excellent with computers and technology, including Lead Docket, Word, Excel, database software, and Outlook.
- Outstanding on the telephone.
- Strong knowledge of criminal law, courts, and law enforcement agencies.
- Terrific data entry skills.
- High attention to detail.
- Professional demeanor and great people skills.
- Good time management and problem‑solving skills.
- Strong organizational and follow‑up skills.
- Ability to work well independently but more importantly as part of a team.
- Ability to exercise flexibility, initiative, good judgment, and discretion.
- Familiarity with attorney training and ability to work closely with the Intake Director and Intake Specialists.
- Must be able to meet daily lead consultation targets.