Responsibilities
- Partner with internal stakeholders and third-party vendors/partners for the Verizon Business Group
- Drive key relationships and manage process tasks
- Ensure strict adherence to Verizon policies
- Support the timely and accurate delivery of products and services to clients
- Thrive in fast-paced environments and excel at cross-functional collaboration
- Engage, respond to and resolve issues and escalations related to vendor activities
- Manage the vendor engagement process for third party requests
- Identify metrics, measure performance, and make recommendations for continuous improvement
- Review and analyze data from within supported Verizon organizations
- Report and analyze vendor engagements, financial impact, projects, and ad hoc reports
Requirements
- Bachelor's degree or four or more years of work experience
- Four or more years of relevant experience required
- Experience in analysis, reporting and presentation of operational / financial data
- Experience in building trusting relationships with internal and external stakeholders
- Experience using AI to automate and streamline processes
- Knowledge of general and IT contracting language
- Experience managing vendor engagements
- Proven experience managing escalations
- Experience managing efforts in a government contracting environment
- Knowledge of trends and marketing/media tools related to driving deep engagement with various vendor contracts
- Experience of working on Cisco or HPE, either from a Vendor Programs, Governance or Order Management perspective.
Hard Skills
- Data Analysis
- Operational Reporting
- Financial Data Presentation
- AI Process Automation
- IT Contracting Language
- Vendor Management
- Escalation Resolution
- Performance Metrics Identification
- Continuous Improvement Recommendations
- Marketing/Media Tools Knowledge
Soft Skills
- Cross-Functional Collaboration
- Relationship Management
- Problem Solving
- Adaptability in Fast-Paced Environments
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