Construction Technology Support AnalystJoin a company that's built to elevate you. SITECH Chesapeake, a wholly owned subsidiary of Carter Machinery Company, Inc., is the authorized dealer for Trimble Heavy and Civil construction products and services, and Accugrade grade control products, with a territory that covers the pan handle of West Virginia, Virginia, the District of Columbia, and the shores of Delaware.At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.
Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.The Construction Technology Support Analyst is responsible for delivering first-call-resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction. The individual in this position focuses on quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.Requirements for the Construction Technology Support Analyst position include:Basic understanding of GNSS principles, machine control systems, and site positioning technologyMust be able to read and interpret common construction data formatsMust be able to think quickly to handle customer situations to produce immediate resultsMust have strong mechanical aptitude and skillsStrong customer service orientation with good verbal and written communication skillsMust possess ability to explain technical concepts to non-technical usersProficiency with computers, tablets, and basic diagnostic toolsMust be able to travel to customer sites and work flexible hours as requiredMust have excellent driving recordPromote a positive customer experienceUphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter WaySeeking candidates with:Previous experience in technical support, construction technology, or related field, preferredSurvey and construction technology experience using all major site positioning and machine control systems, preferredCivil engineering experience a plusAny manufacturer training or certification in machine control or site positioning technologyPhysical requirements:Required to sit and talk or hearFrequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and armsOccasionally lift and/or move up to 10 poundsSpecific vision abilities required by this job include close vision, distance vision and ability to adjust focusCompetitive compensation and benefits:Health, dental and vision insurancePaid time off401(k), $0.75 to $1.25 match up to 6%Life and disability insuranceIn-house training instructors/programsTuition reimbursementEmployee referral bonus programTool allowances and tool loansDiscounts on cellular phone service, computers, and vehiclesOpportunities for overtimeShift differential (if applicable)You'll gain access to real learning, real advancement, and a real future in a company that's reshaping what it means to lead in our industry.
If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.Come build what matters and build your future with us.Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.SITECH Chesapeake is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.SITECH Chesapeake is a drug-free workplace.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.