Construction Servicing Specialist II

Construction Servicing Specialist II

The Construction Servicing Specialist II provides experienced construction loan servicing support across the Credit Union's residential and commercial construction loan portfolio, helping ensure construction loans are accurately administered from loan setup and construction draws through project completion and conversion to long-term financing.

This role is responsible for processing and monitoring construction draws, completing draw documentation and compliance checks, providing member service, managing project budgets, monitoring the construction portfolio, processing interest reserve payments, performing loan maintenance, and supporting vendor and payment administration.

The Construction Servicing Specialist II independently performs established residential construction servicing functions while developing increasing knowledge and proficiency in commercial construction servicing. This role works closely with borrowers, builders, contractors, Mortgage and Commercial Loan Officers, Mortgage Underwriting, Closing, Funding, Servicing, and Commercial Portfolio Management to support an accurate, timely, and positive construction lending experience.

Responsibilities include:

• Construction Draw Administration and Project Management
• Documentation, Compliance, and Collateral Protection
• Residential Construction and Long-Term Conversion
• Commercial Construction Servicing
• Member Experience and Relationship Service
• Portfolio Monitoring and Reporting
• Interest Reserves and Loan Maintenance
• Vendor and Payment Administration
• Technology and Process Improvement
• Risk Management and Compliance

The Construction Servicing Specialist II is an experienced, detail-oriented construction servicing professional who can independently manage established construction servicing responsibilities while recognizing when project, documentation, budget, or compliance concerns require additional attention or escalation.

You understand that construction servicing requires more than processing draws. You are comfortable monitoring the relationship between construction progress, project budgets, loan proceeds, documentation, collateral protection, and loan maturity to help ensure projects remain appropriately funded and progress toward successful completion.

You provide strong member service while maintaining the documentation, accuracy, and controls required to protect the Credit Union. You communicate effectively with borrowers, builders, contractors, Loan Officers, and internal partners and are comfortable coordinating across multiple departments to move construction projects from initial servicing through completion and long-term financing.

You are highly organized, comfortable managing multiple projects and deadlines simultaneously, and interested in expanding your expertise from residential construction servicing into commercial construction servicing.

What You Bring:

• 2–4 years of progressively responsible experience in construction loan servicing, loan servicing, mortgage lending, commercial lending, loan administration, or a related financial services environment.
• High school diploma or equivalent required; associate's or bachelor's degree in Business, Finance, Accounting, Real Estate, or a related field preferred, or an equivalent combination of education and relevant experience.
• Demonstrated experience processing and monitoring construction draws, including reviewing project budgets, inspections, approvals, and supporting documentation.
• Working knowledge of construction project budgets with the ability to compare construction progress, cumulative draws, remaining loan proceeds, and remaining work.
• Experience completing construction draw documentation and compliance checks, including inspections, lien waivers, insurance, draw authorizations, and other required documentation.
• Residential construction-to-permanent lending experience and familiarity with applicable Fannie Mae requirements affecting conversion to permanent financing and loan sale eligibility preferred.
• Experience coordinating construction loan extensions, final loan modifications, applicable long-term rate float-down requests, final 1004D inspections, Certificates of Occupancy, and construction-to-permanent loan conversion activities preferred.
• Experience processing or monitoring construction interest reserves, loan paydowns, payoffs, extensions, modifications, and other loan maintenance transactions.
• Experience maintaining vendor information and processing electronic and check payments; experience with Prologue or a comparable accounts payable/payment system preferred.
• Familiarity with Form W-9 documentation, TIN matching, ACH authorization, vendor setup, and payment controls preferred.
• Experience with Built/Built CLA+ or comparable construction loan administration software preferred.
• Strong analytical and problem-solving skills with the ability to identify project delays, budget concerns, documentation deficiencies, servicing discrepancies, and other construction loan exceptions.
• Strong attention to detail and commitment to maintaining accurate loan, project, vendor, payment, and compliance documentation.
• Strong member-service and communication skills with the ability to work effectively with borrowers, builders, contractors, subcontractors, Loan Officers, Underwriters, and internal servicing partners.
• Strong organizational and time-management skills with the ability to manage multiple construction projects, draws, deadlines, and competing priorities.
• Ability to work independently within established procedures while exercising sound judgment regarding when issues should be escalated.
• Ability and willingness to cross-train and develop increasing proficiency in commercial construction loan servicing.
• Works a regular and predictable schedule.

What We Value:

• Growth mindset.
• Member-centric focus.
• Data-driven leadership.
• People leadership.
• Technology fluency.
• Change leadership.
• Resilience and care.

What Success Looks Like:

• Member experience scores improving year-over-year, with particular focus on Member Effort Score
• Improvement in Average Handle Time through process improvement and technology optimization.
• Referral volume and quality both growing, with tracking extended to conversion, not just submission.
• Agent turnover declining meaningfully as career pathing, coaching culture, and other aspects of the employee value proposition improve.
• A talent acquisition strategy that sets us up to scale and employees with longer tenures
• A team lead layer that is trusted, capable, and coaching-forward.
• The next generation of service center leadership identified and actively developing.

Compensation will be based on experience, qualifications, and market alignment. The total package includes a competitive base salary, annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits consistent with UCCU's commitment to its employees.

Founded in 1955 by a BYU faculty member and six colleagues with just $5 each, UCCU began on a campus stair landing with its assets kept in a cast-iron tub. Seventy years later, Utah Community Credit Union has grown into one of the nation's fastest-growing credit unions, serving more than 185,000 members with over $3 billion in assets and a clear vision to reach $10 billion by 2033.

What has remained constant is UCCU's founding philosophy: people helping people. As a not-for-profit, member-owned institution, UCCU is committed to helping members improve their financial strength, achieve their goals, and love where they bank. Today, that mission is matched by a deliberate growth strategy, strong leadership, and a culture built on honesty, service, respect, fiscal responsibility, and investment in people.

For the right person, UCCU offers more than a place to work—it offers a chance to be part of something growing, purposeful, and deeply rooted in helping people thrive. Here, every role matters. Every contribution helps strengthen members, support communities, and shape the future of a trusted, member-owned institution. UCCU looks for people who want to grow as leaders in every part of life—from the boardroom to the family room, and from the bank to the backyard—while building something meaningful together.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.