Connecticut Licensed Revenue Cycle Lead

To enhance customer support for chiropractic billing and revenue cycle workflows, the full-time Connecticut Licensed Revenue Cycle Lead will manage complex escalations, establish support standards, and coach support specialists while working remotely. Key responsibilities Lead complex CT Revenue support escalations and maintain clear boundaries around customer billing ownership Establish consistent support standards for billing-related inquiries and documentation Coach and develop support specialists to improve resolution accuracy and efficiency Required qualifications 5+ years of experience in medical billing, revenue cycle management, or healthcare technology support 3+ years of chiropractic billing experience with familiarity in CMT, E/M, and payer workflows Strong knowledge of CPT, ICD-10-CM, HCPCS, and common revenue-cycle workflows Experience as a team lead or in a senior support role is preferred Relevant coding and billing credentials such as CPC, CPB, or CRCR are required