Connecting with individuals seeking assistance, the full-time Remote Customer Service Representative will professionally answer inquiries, provide accurate information, and connect customers with community resources while working from home in Connecticut. Key responsibilities Professionally answer inbound customer inquiries and listen to understand customer needs Provide accurate information and connect customers with available community resources Document customer interactions and maintain confidentiality while following company procedures Required qualifications High School Diploma or GED required Must currently reside in the state of Connecticut Previous customer service, call center, healthcare, or related experience preferred Strong computer and data entry skills Reliable high-speed internet and a dedicated, distraction-free home workspace