Technical SpecialistLocation: (REMOTE) Raleigh, NCDuration: 12+ months with possibility to extensionJob Description:Client is seeking an organized and self-directed Configuration Management Database (CMDB) Architect with extensive experience in IT Service Management (ITSM).This position is contract based and the term is open and the hours may be flexible within a standard business day. The position is in the Raleigh, North Carolina area.This role is responsible for managing the creation of the CMDB in conjunction with the Configuration Management process. The CMDB Architect will plan, design and implement the CMDB taxonomy, processes, policies, procedures, and technology.
This role will be involved integrating the CMDB into the many different aspects of the Client Services.Core Job Functions:Oversee, coordinate and lead the planning, design and implementation of a central CMDB for Client ServicesDevelop the logical and physical data models for the CMDBIdentify, verify, and architect the federation of data that will comprise the CMDB including external sourcesContribute, coach, and support the ITSE and IT Service Management teams on CMDB configuration, maintenance, and operationDevelop a range of documentation that describes the data model, the federation of data from external sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of program personnelPrepare and deliver project status briefings, employee awareness presentations and training materials for personnel with direct CMDB responsibilities as well as DIT stakeholdersExecute, integrate, and maintain the Configuration Management plans and processes for conducting program-specific Configuration Management training activities and initial physical configuration audits.Strong communication and collaboration skillsPerform other related duties as assignedCMDB Manager Requirements and Qualifications:Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycleAble to work both independently as well as collaboratively with minimal supervisionAbility to manage and prioritize multiple assignmentsPosition requires interpersonal skills project management, business and systems analysis, process management and re-engineeringAbility to script in Java and PythonExcellent written and verbal communication skillsStrong Understanding of ServiceNow ITSM platform and DiscoveryStrong knowledge of IT Asset and CMDB processes and proceduresExperience with Service and Application ModelingExperienced with Visio and process mapping methodologiesExperienced with the Agile software development lifecycleLicense(s) & Certifications:ServiceNow certifications are highly desiredBachelor’s degree or higher in Computer Science/ Information Technology or related and relevant experienceITIL V3 Foundations Certification or higher